Contact Center Anywhere

SimplyCloud

SimplyCloud - The New Holistic All-in-One Platform

Control queues, manage agents, and generate reports with a unified management solution that’s perfect for contact centers with numerous locations, distributed workforce, or both.

SimplyCloud

$59.95 Agent

$49.95 Supervisor


No minimum users

M - M or term available

SimplyCloud Plus

$89.95 Agent

$49.95 Supervisor


Minimum 25 users

M - M or term available

SimplyCloud Enterprise

$119.95 Agent

$49.95 Supervisor


Minimum 25 users

M - M or term available

What Customers are saying:

"After switching to TeleSpeak’s Contact Center Anywhere, our productivity has increased, and our handle time has decreased. This platform is all inclusive and extremely functional , yet very easy to use."

- Debbie W.


"Contact Center AnyWhere’s visual overview is a cutting edge display that has allowed our manager to monitor, support and coach our agents from any location, 24/7."

- William C.


"After we migrated to Contact Center AnyWhere, we wondered why other software developers have not made their solutions easier to use."

- Margret M.

Why SimplyCloud?

Cost Savings and Efficiency
Reliability and Security
Flexibility and Scalability
Office View
A Lighter and Faster Solution
Omni-Channel Enabled
Designed for Today's Contact Centers
All-in-One Efficiancy

See support happening

Customizable 3D contact centers and avatars with real time status-indicators such as on-call, requesting help, and idle provide superior workforce context.

Focused on agents

Live Wall Boards keep everyone informed and on-task by displaying relevant information like calls in queue, average time per call, and overall performance rating.

Built for managers

Maintain presence and control whether you're at the desk or on the floor with a streamlined experience for computers and tablets.

HD communication

Enjoy quality communication between agents, managers, and customers with chat, high quality voice, and crystal clear VoIP calls.

Call recording

Our intuitive filtering system makes it easy to find specific recordings by agent, date, or phone number so you can quickly and efficiently resolve issues.

Browser-based

Get a powerful, browser-based application for workforce management, enhanced communication, and large-scale virtual presence built on WebRTC.

CRM Intergration

Simple intuitive intergration with Salesforce, Sugar, Dynamics and other popular CRM solutions.

Manage remotely

Manage, coach, train and configure remotely from our Virtual Office View interface. Allow this interface to work for you no matter where you are. It's just like being there! Office View is exclusive to Contact Center Anywhere, which delivers a step up in visual management.

Future proof and secure

No installing, updating, and managing software; with WebRTC all you need is an internet connection and a web browser. Industry-standard security features ensure that you keep confidential information in the right hands by creating custom security settings and permissions. Agents and groups will only see the information you want, when you want them to.

Keep agents informed

Supervise agent activity, monitor in-progress calls, and escalate issues instantly to provide superior customer support. Capitalize on agents’ strengths by splitting them into goal-specific workgroups that feature manager-customized screens to keep them well informed and on track. Peak business hours are a breeze with features and services optimized for high call traffic.

Quality assurance

Optimize your center’s performance and streamline data analysis with features such as automated reports, PDF or XLS exporting, and document archiving. Customizable reports provide detailed metrics to help you better understand your agents, workgroups, and overall contact center operations. Display relevant information on live Wall Boards allowing agents to coordinate their efforts in completing tasks, scheduling breaks, and resolving issues.

Respond faster

Managers can actively monitor and assist agents from a single platform, meaning improved response time and streamlined customer service.

Best and brightest

Prioritize the quality of employees over their location. Agents can work from anywhere with just a computer, reliable internet connection, and a headset.

Better management

Promote independence among agents by sharing detailed metrics in real time. Empower them to coordinate coverage based on call volume and availability.

Made to be mobile

Leave the contact center behind with a streamlined management experience for computers and tablets that maintains presence and command.