Contact Center Anywhere


SimplyCloud - The New Holistic All-in-One Platform


$59.95 Agent

$49.95 Supervisor

No minimum users

M - M or term available

SimplyCloud Plus

$89.95 Agent

$49.95 Supervisor

Minimum 25 users

M - M or term available

SimplyCloud Enterprise

$119.95 Agent

$49.95 Supervisor

Minimum 25 users

M - M or term available

Feature / Function


SimplyCloud Plus

SimplyCloud Enterprise

Omni-Channel ACD / IVR

Auto Attendant – Standard IVR

Skills Based Routing

Voice Queues

After Call Surveys

Queue Callback

Web Chat – Text – Email Queues

Voice Recognition IVR

* Custom IVR


Application Integration

Call Recording

EPBX Features and Functions

CRM Integration – Standard API

CRM Integration – Custom

URL Viewer

Credit Card Merchant Interface

User Positions and Tools

Agents / Admin – Supervisor

Android Device Compatible

WebRTC Browser Phone

* Soft-phone and Hard-phone

Easy Access and Log-in

Smart Transfer

Inbound / Outbound Agent Scripts

Call Disposition

Multi-Level Call Dispositions

Custom Widgets

Customizable Agent States

Management Tools

Queue and User Status Console

Desktop Designer – Widgets

Real-time Dashboards and Charts

Agent Banner Notifications

Active Call Monitoring Listen –Whisper-Take- Join

Virtually unlimited admin security Levels

Historical Reports

Reports Scheduler

Custom Reports

QA Call Survey and Scoring

Campaign and IVR Consoles

Administrative Control (“Moves-Adds-Changes’)


Outbound Campaign

Manual Dial

Preview / Predictive Agentless Dialer

Campaign Management

DNC Administration

EBS Omni Channel Dialer – Broadcasts


Work Force Management

Agent Scheduler

Time Off Administration

Manual Forecasting

Custom Schedule Types

Adherence Reporting

ADP Integration




Network and Architecture

Remote Admin and Agent Access

PCI Compliant

Native WebRTC

Redundant Servers and Data Centers


Inbound Usage Include

Dedicated/Redundant Client Servers

MPLS / VPN / Custom