Contact Center Anywhere

SimplyCloud

SimplyCloud - The New Holistic All-in-One Platform

SimplyCloud

$59.95 Agent

$49.95 Supervisor


No minimum users

M - M or term available

SimplyCloud Plus

$89.95 Agent

$49.95 Supervisor


Minimum 25 users

M - M or term available

SimplyCloud Enterprise

$119.95 Agent

$49.95 Supervisor


Minimum 25 users

M - M or term available

Feature / Function

SimplyCloud

SimplyCloud Plus

SimplyCloud Enterprise

Omni-Channel ACD / IVR

Auto Attendant – Standard IVR

Skills Based Routing

Voice Queues

After Call Surveys

Queue Callback

Web Chat – Text – Email Queues

Voice Recognition IVR

* Custom IVR


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Application Integration

Call Recording

EPBX Features and Functions

CRM Integration – Standard API

CRM Integration – Custom

URL Viewer

Credit Card Merchant Interface

User Positions and Tools

Agents / Admin – Supervisor

Android Device Compatible

WebRTC Browser Phone

* Soft-phone and Hard-phone

Easy Access and Log-in

Smart Transfer

Inbound / Outbound Agent Scripts

Call Disposition

Multi-Level Call Dispositions

Custom Widgets

Customizable Agent States







Management Tools

Queue and User Status Console

Desktop Designer – Widgets

Real-time Dashboards and Charts

Agent Banner Notifications

Active Call Monitoring Listen –Whisper-Take- Join

Virtually unlimited admin security Levels

Historical Reports

Reports Scheduler

Custom Reports

QA Call Survey and Scoring

Campaign and IVR Consoles

Administrative Control (“Moves-Adds-Changes’)








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Outbound Campaign

Manual Dial

Preview / Predictive Agentless Dialer

Campaign Management

DNC Administration

EBS Omni Channel Dialer – Broadcasts



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Work Force Management

Agent Scheduler

Time Off Administration

Manual Forecasting

Custom Schedule Types

Adherence Reporting

ADP Integration



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Network and Architecture

Remote Admin and Agent Access

PCI Compliant

Native WebRTC

Redundant Servers and Data Centers

PSTN / DID / SIP

Inbound Usage Include

Dedicated/Redundant Client Servers

MPLS / VPN / Custom


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