News and Updates

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TeleSpeak Introduces New Cloud Contact Center Software Suite

Posted by Marketing on October 18th 2017

ORLANDO, Fla., Oct. 18, 2017 /PRNewswire/ -- TeleSpeak is proud to introduce its latest Call Center Software solution, SimplyCloud!

TeleSpeak Debuts its New Award Winning Contact Center Software Solution "Contact Center AnyWhere"

Posted by Marketing on April 22th 2015

ORLANDO, Fla., Apr. 22, 2015 /PRNewswire-iReach/ -- TeleSpeak, an Orlando based developer of state of the art contact center Solutions will be debuting their award winning virtual platform "Contact Center AnyWhere" at the ICMI contact center show in Orlando May 4th – 7th. Chance Myers, TeleSpeak's CMO states: "Our new Web RTC platform can scale from small independent centers, up to large enterprise operations. It offers functionality and features that have not been witnessed in an all-encompassing solution before". Additionally, Frost and Sullivan awarded this groundbreaking technology the 2014 Best Practices Award-North American Best Web RTC-Enabled Contact Center Applications New Product Innovation Award".

TeleSpeak Pioneers the Use of WebRTC for Efficient and Scalable Call Center Solutions

Posted by Marketing on April 17th 2015

Web Real-Time Communications (WebRTC) is a powerful and evolving open source standard that allows customers and agents to make and receive voice and video calls and share files within their browsers' windows, allowing communication through the Web without software plug-ins or soft or hard phones. Moreover it enables customers to interact with voice and video through their smartphones without consuming costly wireless minutes.

Since 2014, TeleSpeak has been providing WebRTC-based call center solutions across North America and Europe, creating unsurpassed scalability, reliability, security and affordability, as well as the ability to meaningfully interact with a remote workforce. TeleSpeak continues to develop on top of WebRTC with new product launches expected in the coming months.

Read the Full Report from Frost & Sullivan

TeleSpeak Develops WebRTC-based Cloud Services for Vertical Markets

Posted by Marketing on November 25th 2014

TeleSpeak, a cloud business communications provider based in Orlando, FL, is making some major changes – in technology and in target market. TeleSpeak is developing and marketing cloud-based services around several key verticals that have high growth potential, namely contact center, telemedicine and education. The targeted solutions are based on real-time Web-based communications or WebRTC*, an emerging open standard and Application Programming Interface (API) that promises new and simpler ways of communicating that will improve customer service and collaboration.

TeleSpeak is a relatively young company, founded in 2010 just four years ago. The company initially entered the market with a cloud PBX service based on Asterisk software, and subsequently developed a contact center offer (also based on Asterisk). The next versions of TeleSpeak’s ‘PBX Anywhere’ and ‘Contact Center Anywhere’ will be WebRTC-based, as well as several new vertical-specific ‘Anywhere’ services that the company views as differentiators from many competing cloud providers that position a hosted PBX as their central offering.

Analysts agree

Subscription-based hosted/cloud unified communications services continue to gain in popularity as an alternative to purchasing on-premises equipment (more on this trend here and here), and analyst findings indicate that adoption within a variety of verticals is accelerating, including in healthcare and education which are on track to have very large growth. For example, Market analyst firm BCC Research projects the global telehospital/clinic and telehome market will grow to $43.4 billion in 2019, up from $16.3 billion in 2013 and $19.2 billion in 2014; this includes home-based telehealth technology that will rise to $24 billion by 2019 (up from $6.5 billion in 2013). Research by Docebo on e-Learning market trends finds this to be the fastest growing market segment in the Human Resource macro segment, and says adoption of the Software-as-a-Service (SaaS) model is playing a significant role; the worldwide market for self-paced e-Learning has a 5-year compound annual growth rate of about 7.6% with revenues projected to reach $51.5 billion by 2016.

TeleSpeak solutions are sold primarily through channel partners to small, mid-size and larger enterprises in North America and Europe. TeleSpeak also owns a technical support contact center service in Orlando.

The AnyWhere cloud-based solutions

TeleSpeak CEO Chance Myers emphasizes that the original PBX Anywhere software no longer represents TeleSpeak’s lead offer, though it is the underlying call control software for all of the vertical-specific cloud-based services in its portfolio. Services include ‘Office Anywhere’ for group collaboration, ‘Contact Center Anywhere’, ‘HealthCare Anywhere’ and ‘Classroom Anywhere’. Customers can subscribe monthly or annually to any of these services with or without PBX functionality.

Office AnyWhere

A conferencing and collaboration application designed to connect distributed teams into a single virtual space (30 participants per meeting). Participants can view the presence status of others on the system and connect using voice, video and chat technology and share screens – all from an intuitive User Interface. There is no need to dial-in or enter conference codes. Office Anywhere can be accessed from a Windows PC or Mac Computer, or for mobile users, from an Apple iOS or Android device.The interactive and visual User Interface stands out. The User Interface presents a visual of an actual office space, with cubicles, workers at their desks, a lobby area and several conference rooms. Users can “see” their colleagues in the space, including whether their headsets, microphones or webcams are on or off, whether they are already engaged in a conference, or whether their “door” is open or closed (indicating they are occupied with other projects). Users click from room to room to drag and drop available participants into the virtual conference room areas. Click here to get a better idea of this unique User Interface.

Healthcare AnyWhere

A virtual clinical space where physicians and clinicians can interact with patients via voice and video for diagnoses, follow-ups and ongoing healthcare management. Bluetooth-enabled medical devices such as blood pressure or heart monitors will transmit actual measurements to the physician in a virtual exam room. Similar to Office Anywhere, healthcare professionals can conference with other colleagues using voice, video and chat technology and share screens from the intuitive UI, and patients can directly access benefits administrators, insurance specialists and registration personnel within this virtual healthcare office environment. HealthCare Anywhere will be released in the first quarter of 2015.

Classroom AnyWhere

An e-learning platform based on the Office Anywhere concept that creates a virtual learning space where students and teachers can easily participate in video meetings, hold private, small group or whole classroom chat sessions and access courseware.

Contact Center AnyWhere

A contact center software suite for inbound and outbound agent-customer interactions. Capabilities include Skills Based Routing, Queue Prioritization, Virtual/Personal Queues, Agent Hot-Desking and Customizable IVR, a Predictive Dialer for outbound campaigns, a built-in Script Builder for developing agent scripts and real-time monitoring and reporting. Contact Center Anywhere is available in both cloud and premises-based deployments. The WebRTC version will be available early first quarter 2015.

PBX AnyWhere

A hosted IP-PBX service that offers all the functionality of a typical office phone system with unlimited inbound/outbound calling and typical call control features (call transfer, park, forwarding, music-on-hold, etc.), but with the benefits of a cloud-based service such as reduced capital expenses, fewer IT personnel and predictable monthly fees, as well as on-demand scalability and built-in disaster recovery, to name a few. More advanced capabilities, such as mobile device integration and call recording, are all part of the same monthly fee. End users can choose from a range of desktop devices; phones from Polycom, Yealink and Mitel (Aastra) are supported.

Home AnyWhere

A virtual home experience based on the Office Anywhere concept, but the User Interface depicts living rooms, kitchens and other areas of a home where family members and friends can join in virtual chats, to watch movies together, share photos or music and more. TeleSpeak will offer a free 30-day trial with no obligation in early 2015.

Look for new and enhanced solutions in the coming months from TeleSpeak, including more vertical market solutions, as well as integration with other cloud-based database management and business process management solutions.

*WebRTC enables voice, video chat and file sharing applications to be implemented in a Web browser, eliminating the need for client/server installations, trunking and other dedicated resources typically required to enable such applications. As an example, embedded WebRTC code can enable “click-to-call” or “click-to-video” chat capabilities directly from a particular Web page; an answering agent will see exactly what page the caller is viewing or has recently viewed and be able to answer inquires more accurately for a higher level of customer service.

TeleSpeak to Showcase Hosted Advanced Communications, Collaboration and Customer Management Solutions at Cloud Partners Expo on September 8-10

Reposted from TMC by Marketing on September 4th 2014

New Technologies Enable Channel Partners to Offer Value-Add, Recurring Revenue-Generating Solutions to Businesses Orlando, FL September 2, 2014 –TeleSpeak, a provider of cloud-based communication and collaboration solutions, will display its full portfolio of advanced hosted communications, collaboration and customer interaction technologies at the Cloud Partners Conference, scheduled for September 8-10 at the Morial Convention Center in New Orleans. TeleSpeak will be located at booth 529 throughout the exhibition.

Among the hosted offerings TeleSpeak will display at the event include its AnyWhere suite of solutions, which include Office AnyWhere, Contact Center AnyWhere, PBX AnyWhere, Classroom AnyWhere and Healthcare AnyWhere. Each of these offerings are available to resellers as high-margin, easy-to-configure solutions that deliver a comprehensive feature set that serve sophisticated business needs.

“While the hosted communications sector continues to be one of the most commoditized and crowded sectors in technology, resellers remain committed to find new and innovative services that will resonate with businesses,” said John Golak, chief operating officer of TeleSpeak. “The Cloud Partners Conference gives us a unique opportunity to meet with these resellers, and demonstrate the compelling features and varied services available through our AnyWhere suite of solutions.” According to Chance Myers, chief sales and marketing officer of TeleSpeak, the company’s varied solutions portfolio is particularly well-suited for channel partners.

“Since their inception, hosted communications have been rather vanilla in that features and applications were fairly standard among providers,” he explained. “TeleSpeak has taken a radically different approach by developing solutions that meet specific market needs and requirements. We expect that resellers attending the Cloud Partners Expo will immediately appreciate the significant value proposition that our solutions represent to their businesses.” Produced by Virgo Publishing, Cloud Partners brings together leading technology developers, vendors, VARs, resellers, agents, and managed service providers. The event offers attendees a number of educational sessions, including keynotes, technology demonstrations, issues-driven panel sessions, and one-on-one networking. For additional information, visit Channel Partners.

About TeleSpeak Based in Orlando, FL, TeleSpeak is a developer of cloud based communications, collaboration, contact center, tele-medicine and e-learning solutions for businesses. The company was founded in 2010 by industry veterans Chance J. Myers and John Golak, who recognized the market need for robust—yet simple—holistic communications solutions that would deliver enterprise-scale capabilities and functionalities at price points that are relevant to small- and mid-size customers. For more information, visit TeleSpeak.

ITEXPO Las Vegas 2014 Interview with Chance Myers

Posted by Marketing on August 26th 2014

TeleSpeak at ITEXPO 2014 in Las Vegas

Reposted from Douglas Green at Telecom Reseller by Marketing on August 26th 2014

TeleSpeak delivers a suite of IP based communications services (Cloud Based hosted VoIP PBX, Collaboration, Contact Center and e-learning platforms that allow your organization to communicate effectively in today’s global market. Our hosted PBX and other hosted communications services are deployed throughout the world, including China, Australia, the UK, the Caribbean, Canada and the United States. Doug Green, Publisher of Telecom Reseller, speaks with Chance Myers, Co-Founder and CMO, about the company and their solutions.

TeleSpeak at ITEXPO 2014 in Las Vegas

Reposted from Adam Brandt at Web RTC World by Marketing on August 15th 2014

ITEXPO is just over the horizon, and with it, the chance for thousands of IT professionals, industry leaders, and those with a general fascination toward the market to come together and share in-depth insights and rising trends, as well as launch exciting new and vertical forerunner products. Taking place at The Rio in beautiful Las Vegas, Nev., on August 11-14, this year’s conference promises to be the best yet.

Making a major impact at this year’s show is award winning communications juggernaut, Telespeak. Providing Collaborative, PBX, Fixed Mobile Convergence, and Contact Center solutions for businesses of all sizes, Telespeak positions itself, through tried and true offerings, as an authoritative presence in the fields of both unified communications (UC) and WebRTC.

Serving as orator for Telespeak will be Chance Myers, chief sales and marketing officer, who will be entering two panel sessions: ‘Productive Collaboration: Using the Right Tools for Process Improvement’, where he will discuss proper UC utilization for businesses, and ‘Making the Decision Between On-premises, Cloud, and Hybrid’, a platform meant to help him drive home the fact that any infrastructure has its advantages and disadvantages, according to Myers.

TMC recently had the opportunity to chat with Myers, who took the time to share with us his views on the evolution of the UC market, as well as its symbiotic counter parts: BYOD, the cloud, and WebRTC.

Why is Microsoft Lync gaining as much traction as it is? How will its growth impact other UC vendors?

It isn’t just Lync, but unified communications solutions as a whole are gaining acceptance, and that’s what we’re seeing on the hosted side. Businesses want many of these productivity tools, like presence management or document sharing, but have been scared away from high implementation costs and expensive licenses. In a hosted model, these challenges go away, and that’s a big reason behind the growth in adoption.

Is the BYOD trend slowing down or is it still gaining momentum? Why?

From what we’re seeing, BYOD is rapidly gaining momentum. Anytime you can reduce or even eliminate hardware costs, businesses are going to sit up and take notice. Plus, giving staff members the freedom to use their personal devices for business activities is an added benefit. As businesses become more comfortable with implementing usage and security policies to support BYOD environments, the trend will continue.

Do you trust the cloud? Please explain.

The cloud is highly reliable—and in many instances—more secure than premise-based technology. It’s important that cloud providers utilize Tier 1 data centers to secure personal information and data. These environments have multiple layers of security, and very strong redundancy to maintain service levels in the event of a natural or man-made disturbance. So, the short answer is yes, I have full faith in a robust and resilient cloud environment.

What is going to be the biggest trend or innovation in business technology in the next year?

The evolution of WebRTC will continue to transform how businesses communicate with customers. The introduction of Amazon’s Mayday feature certainly illustrates how customer service can be taken to a new level by combining voice, chat and video in a single interface. We’re working at improving on these solutions by bringing to market a whole new WebRTC-powered ecosystem that will have the ability to transform industries like education, healthcare and professional services.

What are you looking forward to at ITEXPO?

By bringing together so many varied vendors and customers, ITEXPO provides a great forum to learn about the successes and challenges that some of these companies have in developing new innovation. For example, the information that will be shared on both WebRTC and enterprise mobility will be particularly useful as developers and providers continue to evaluate new approaches in bringing these solutions to market. These types of interaction are very common at ITEXPO.

For more industry insights from Chance Myers and Telespeak, be sure to check out both of his panel sessions at the upcoming ITEXPO conference, August 11-14, 2014, at The Rio in Las Vegas, Nev. Keep up with all the latest ITEXPO developments here, and don’t miss your chance to be rub elbows with some of the very best in IT. Follow the event on Twitter at @ITEXPO.

Myers Sees WebRTC as Future for TeleSpeak

Reposted from Eric Lebowitz at Web RTC World by Marketing on August 15th 2014

Chance Myers, co-founder and CMO of TeleSpeak, didn’t know much about WebRTC 18 months ago. Now, he sees the free technology as the future for his company.

TeleSpeak delivers cloud-based communications, contact center solutions and collaboration tools to SMBs and also owns its own chain of contact centers. The company’s stated mission is to provide businesses with leading-edge platforms that help make them more efficient. That mission statement is in many ways the driving force behind the TeleSpeak’s focus on WebRTC for its new line of platforms. In looking at the business landscape, Myers said he realized scalability was becoming a major issue for his customers, particularly in the contact center space.

“It gets impossible for SMBs or small enterprises,” Myers told Webrtcworld on Monday at ITEXPO. During Myers’ search for an alternative for his company, a long-time friend suggested WebRTC to the CMO. As he began to look into the functionality WebRTC would enable, Myers grew increasingly excited at the possibilities. Now, as his company begins to gradually introduce its AnyWhere product line, Myers believes he has a head start over “the big guys” in moving TeleSpeak into what he sees as an inevitable future.

“With Google behind it, it’s going to be successful,” Myers explained to Webrtcworld. “I was asked by an analyst recently if I was risking my company’s future and I said, ‘No. I am ensuring it is going to explode.” The AnyWhere line is built primarily on three products, each aimed at a specific vertical:

Classroom AnyWhere

A virtual learning environment that allows educators to create engaging classroom multimedia experiences with narrations, animations, interactivity, and simulations to e-Learning courses. Teachers can use this tool without any programming, as Classroom AnyWhere leverages extremely intuitive open source technology.

Contact Center AnyWhere

A fully-featured, virtual and scalable contact center software suite that delivers a next-generation IP enabled contact center platform at considerable cost savings.

HealthCare AnyWhere

A VoIP enabled virtual clinical space that allows physicians and clinicians to meet their patients via voice and video in a virtual office. Using this platform under a self-insured employer model, an employee feeling under the weather could log in from a desk to chat with a physician who could then write a prescription.

Myers is particularly excited about HealthCare AnyWhere because he recognizes telemedicine as a burgeoning trend already picking up steam. TeleSpeak worked with a partner to ensure that Healthcare AnyWhere is already HIPAA-compliant, an often tricky hurdle the company has already cleared.

“Telemedicine is actually not just a concept,” Myers said. “It’s a reality where thousands of people are using technology to meet virtually with doctors all over the country.

Myers said TeleSpeak will be “quasi-debuting” Contact Center AnyWhere at ITEXPO, as the company wants to ensure it doesn’t give away too many secrets and forfeit what it believes is a major advantage it will have for at least the near future.

“I believe WebRTC is the future,” he said. “And I don’t want to lose the runway lead we have.”